Terms & Conditions

1. Introduction

Welcome to FiscalHubPro! These Terms & Conditions govern the use of our website as well as the tax consulting and business process services we offer. By accessing our website and using our services, you accept these conditions. If you do not agree with any of these conditions, please do not use our services.

2. Service Commitment and Collaboration

  • Engaging our tax consulting services creates a binding contract subject to our cancellation terms.
  • Clients are required to provide accurate information regarding their business needs and compliance requirements.
  • We reserve the right to refuse service in case of incomplete information or interference with the tax consulting process.
  • Use of our tax management platforms and materials must comply with our usage guidelines.

3. Service Quality and Scope

  • We commit to providing high-quality tax consulting services with certified compliance experts.
  • The scope and results of each tax consulting service are defined in individual service contracts.
  • We reserve the right to make organizational changes as long as they do not compromise the fundamental objectives of tax consulting.
  • Clients are responsible for providing accurate business information and regulatory requirements for tax processing.

4. Payments and Service Conditions

  • Payment for tax consulting services is required according to the agreed payment plan for each service.
  • Service refunds are only available under specific circumstances, as detailed in our refund policy below.
  • Late cancellations (less than 24 hours in advance) incur processing fees of 50% of the service price.
  • No-show without notice will be charged at the full service rate.

5. Refund Policy

At FiscalHubPro, we are committed to client satisfaction and service excellence. Our refund policy is designed for fairness and transparency:

  • Initial Service Period: Clients can request a full refund within 14 days of their first tax consulting service if they are not satisfied with our compliance approach or processing methodology.
  • Ongoing Services: For ongoing tax services where work has begun but is not completed, we may offer a partial refund, reduced by the value of services rendered and administrative fees.
  • Completed Services: Once a tax consulting service is completed, as defined in the service contract, refunds are generally not available, except in cases of significant failure to provide the agreed compliance content.
  • Service Packages: For multi-service packages and intensive programs, refunds will be calculated based on the number of remaining compliance components, less 20% administrative fees.
  • Subscription Services: For continuous tax support and compliance processing subscription services, clients can cancel at any time with 30 days notice. Refunds for unused portions will be processed in the billing cycle.
  • Tax Consultation Programs: Individual tax consultation sessions can be rescheduled up to 48 hours in advance. Cancellations with less than 24 hours notice forfeit session fees.
  • Digital Tax Access: Access to tax processing templates, recorded consultations, and compliance preparation resources is non-refundable once downloaded or accessed.
  • Procedure: All refund requests must be submitted in writing to billing@FiscalHubPro.com with detailed reasons for the request and supporting documentation.
  • Timeline: Refund requests are processed within 10 business days, with approved refunds issued according to the original payment method within 14 business days.
  • Exceptional Circumstances: We understand that tax matters can be deeply personal. In cases of serious business emergencies, compliance crises, or other significant circumstances, we may consider special refund arrangements on a case-by-case basis.

We evaluate each refund request individually, taking into account specific circumstances, tax progress, and our ability to provide alternative solutions to address client concerns, while respecting the professional nature of our work.

5.1. Return Policy

FiscalHubPro provides professional tax consulting services, which are delivered as services rather than physical products. As such, our return policy applies to service refunds as outlined in Section 5 above. For any digital materials, templates, or resources provided as part of our services, returns are not applicable once the materials have been accessed or downloaded. Clients who have concerns about service quality or delivery should contact us directly to discuss resolution options, which may include service adjustments, additional consultation, or refund consideration based on the circumstances outlined in our refund policy.

6. Data Protection and Confidentiality

  • All personal data and client information from tax consulting services are processed in accordance with our Privacy Policy.
  • Clients agree not to share confidential service information without authorization.
  • Recording of tax consulting sessions or sharing of access credentials is prohibited without written authorization.
  • All tax insights and client shares within the scope of services must be maintained in professional confidentiality.

7. Professional Practice and Responsibility

  • Clients acknowledge that tax consulting processing is a professional process that requires client engagement and collaboration.
  • FiscalHubPro provides advice and tools, but clients are responsible for their business decisions and compliance accuracy.
  • Our services are professional in nature and related to tax consulting; they do not constitute legal or tax advice.
  • Clients should consult tax experts for complex regulatory questions that exceed basic tax processing.

8. Modifications to these Terms

  • We reserve the right to update these Terms at any time, particularly in response to changes in tax regulations or service improvements.
  • Significant changes will be published at least 30 days before their implementation.
  • Continued use of our services after modifications constitutes acceptance of the new terms.

9. Final Provisions

  • Canada law applies exclusively to these terms and conditions.
  • Canada is the competent jurisdiction for all disputes arising from our services.
  • If certain provisions become invalid, the validity of the remaining provisions remains unchanged.